From Manual Replies to Intelligent Guest Care

Managing short-term rentals is becoming increasingly difficult. Rising operational costs and shrinking profit margins have led to a noticeable decline in guest communication standards. Budget constraints have forced many operators to reduce staff or rely on inexperienced virtual assistants who struggle with complex guest requests. As a result, guests often experience slow response times even for straightforward enquiries, and service levels deteriorate. Unfortunately, every missed message, delayed reply or inconsistent answer quietly erodes your brand's reputation and makes it harder to win trust in a market built on reviews. This reduction in quality directly impacts repeat bookings, reviews, and OTA rankings.

Until now, operators have had little choice. Rising costs have forced many to make tough trade-offs, doing more with less even when they know it affects the guest experience. It is not a lack of care. It is a lack of better options.

Introducing Aeve AI: Purpose-Built for Accurate Guest Communication

Aeve is an intelligent AI assistant designed for managing guests. She automatically handles about two-thirds of guest enquiries, cutting operational costs and freeing your team to focus on higher-value work. The result is better service, more direct bookings, stronger reviews and higher rankings on OTAs. She uses your brand’s voice to respond quickly and consistently so your reputation stays strong and your guests always feel looked after.

Addressing Your Current Challenges

Current Problem

Manual Guest Responses

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Aeve Solution

+70% Inquiry Automation

Instead of responding to guest messages manually, Aeve manages the majority of guest communications, freeing your team for more important tasks.

Current Problem

Lack of Operational Consistency

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Aeve Solution

Structured, Consistent Operations

All automated guest interactions strictly follow your established policies, ensuring consistent service across all your properties.

Current Problem

Always On-Call

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Aeve Solution

Smart Filtering & Notifications

Aeve handles routine enquiries and only alerts your team when necessary, such as with complaints or refund requests.

Current Problem

Growth Requires More Staff

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Aeve Solution

Scale Without Hiring

Grow your portfolio without proportionally increasing your staffing. Aeve maintains consistent service and reduces repetitive tasks for your team.

The Modern Way Forward

Typically, our clients see more than 60% of guest communications automated within the first few weeks of implementation, all managed precisely in line with their internal policies. This gives operators valuable time back to focus strategically on their businesses.

Your guest experience is your brand. With Aeve, you protect it at scale, without sacrificing profit.

Ready to see how Aeve can transform your operations?

Join the pioneers redefining what modern guest management looks like.

Schedule Your Consultation