The #1 AI Assistant
for Guest Communication

We handle routine guest interactions with precision so you can focus on growth.

Handles up to 70% of guest communications automatically

Precise communication at scale

Aeve responds instantly to most guest questions, even complex ones, while following your operational policies and service standards.

Built for operational accuracy

Responds with certainty using your rules and procedures. Tailored to your specific operations to prevent inaccurate responses that create cleanup work.

Check-in confirmed
Late checkout approved
Upsell completed
What Makes Aeve Different?
Aeve was built for operators that want to make sure guests always get the right response. It replies to most guest messages quickly and accurately, always following your property policies.
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Master Every Guest Conversation

Aeve handles routine guest inquiries automatically, providing fast, 24/7 assistance to save time, increase inquiry conversion, and boost guest satisfaction.

Automated Guest Replies
Could you please confirm whether our booking includes free cancellation? Thank you!
Yes, our policy allows free cancellation up to 5 days before check-in. After that, a 50% cancellation fee applies. I hope this helps!
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Perfect Your Service Standards
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Convert Through Better Communication
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Protect Your Brand Through Excellence
Great guest experiences start with great communication. Here's how we make it happen:
1Kickoff Intro Call

Quick 30-minute call to understand your business operations and automation goals.

2Training & Setup

Your listings are connected to the Aeve platform, where it learns your business rules, guest communication style, and operational workflows.

3Final Review & Go Live

Join a second review call to go over Aeve’s draft replies, make final adjustments, and approve the setup. Once confirmed, Aeve goes live, handling 60% or more of guest messages automatically.

4Ongoing Optimisation

We monitor and refine Aeve’s performance to expand automation coverage, and introduce upsells and other task automations.

+60%

Guest inquiries automated

100%

Policy-Aligned Responses

73%

Average Reduction in Response Time

Our technology is compatible with the following providers
Guesty IntegrationHostaway Integration
+ custom integrations via API
Our Packages
Essential

Core

Automate routine guest communication with confidence

Automates most guest messages with intelligent responses

  • ✓
    Intelligent Guest Communication

    Get access to Aeve, our most advanced AI assistant, built to handle guest communication with intelligence, accuracy, and a consistent voice that reinforces your brand

  • ✓
    Policy-Locked Responses

    Every automated message aligns perfectly with your operational policies and house rules

  • ✓
    AI-Assisted Replies

    Helps your team reply quickly and clearly, while keeping messages on-brand and consistent with your guidelines

  • ✓
    Real-Time PMS Integration

    Seamless synchronisation with your property management system for accurate, up-to-date responses

  • ✓
    Smart Escalation System

    Complex or sensitive issues automatically flagged and routed to your team via Slack or WhatsApp

  • ✓
    User Accounts

    Up to 3 user accounts for your team

Ideal for: Property managers seeking to automate routine communications whilst maintaining quality and control

Find our more
Most Popular

Complete

Complete guest engagement with revenue growth

Automates over 60% of all guest messages with precision and boosts revenue

  • Everything in Core, plus:
  • ★
    Automated Upselling Campaigns

    Maximise occupancy by offering stay extensions and gap-filling discounts, while promoting early check-ins, late check-outs, pet fees, and add-on services to increase total revenue per stay

  • ★
    Dedicated Support

    Receive guidance to help you get the most from the platform, including setup, guest communication, upselling, and automation features

  • ★
    Review Automation AI

    Proactive review management to boost your property ratings and OTA ranking

  • ★
    Revenue Analytics Dashboard

    Track upsell performance and identify new revenue opportunities across your portfolio

  • ★
    User Accounts

    Up to 10 user accounts for your growing team

Ideal for: Growth-focused operators ready to transform guest communication into a revenue driver

Book a Call
Minimum 100+ Listings
Premium

Premier

Enterprise automation with advanced integrations

Maximum automation coverage with enterprise features

  • Everything in Complete, plus:
  • ◆
    Dedicated AI Model

    Your own AI model designed for broader automation and stronger brand alignment, built using your data and policies

  • ◆
    AI Task Management Suite

    Intelligent task creation, assignment, and tracking based on guest interactions and property needs

  • ◆
    White-Glove Onboarding and Optimisation

    Dedicated implementation, AI fine-tuning, and ongoing optimisation support

  • ◆
    Custom Integrations & API Access

    Tailored integrations with your existing tech stack, such as bespoke APIs to your proprietary systems

  • ◆
    Priority Feature Development

    Direct input on product roadmap and priority access to new features

  • ◆
    User Accounts

    Up to 30 user accounts for your enterprise team

Ideal for: Large-scale operators seeking greater control and impact across their portfolio

Schedule Enterprise Demo
aeve.ai
Ready to Simplify Your Short-Term Rental Management?
Join Aeve and discover how our AI assistant can automate your operations, enhance guest experiences, and boost your 5-star reviews. Start your journey today!

Frequently Asked Questions

Everything you need to know about Aeve AI for property management

Aeve includes the most advanced inquiry classification engine in the industry. It accurately identifies each message, whether it's a check-in question, a booking request, a maintenance issue, or something else. This allows you to automate responses or route them to your team with precision. The system is unique to Aeve and gives you full control over your guest communication workflow, ensuring consistency and accuracy in every reply.
Aeve AI is designed to handle high volumes of guest communication, from 10 to over 1,000 listings. By managing routine and repetitive inquiries, Aeve enables operators to bring messaging in-house — often replacing the need for virtual assistants. This reduces outsourcing costs, improves message consistency, and gives operators greater control over the guest experience.
Absolutely. Aeve intelligently identifies upselling opportunities and can recommend upgrades, additional services, such as upselling gap nights, early check-ins, late check-outs, pet fees, and more.
Aeve is specifically designed to closely follow your operational policies in order to maintain consistent messaging across all your properties. You can set custom guidelines and property-specific information to ensure fully custom responses.
Operators using Aeve typically see a 1 to 3 percent increase in monthly occupancy. In addition, automating 50 to 70 percent of guest inquiries leads to significant staff time savings, more consistent service, and higher guest satisfaction.
Aeve uses intelligent protocols to detect matters requiring your team's attention. For complex issues, emergencies, or when guests specifically request human contact, the AI seamlessly transfers conversations to your team. You maintain control while automation handles routine inquiries.
Yes. Aeve allows property-specific customisation including local recommendations, amenity descriptions, house rules, and market-appropriate communication styles. Whether you manage luxury villas, urban apartments, or vacation cabins, each property can have tailored AI responses.
Implementation for large portfolios typically can take 2 weeks or more, depending on the number of listings and regional differences that we need to consider. Our enterprise onboarding includes: PMS integration setup, AI training on your operational policies and specific properties, team training sessions, and rollout across your portfolio. We provide dedicated support throughout the process.
Yes, Aeve communicates fluently in 50+ languages, automatically detecting guest language preferences and responding appropriately. This is especially valuable for operators managing properties in international markets or serving diverse guest demographics.
Enterprise plans include dedicated account management, priority support, custom integrations, and flexible billing options. Contact us for portfolio-specific pricing.
Aeve provides comprehensive analytics including response times, guest satisfaction scores, upselling performance, common inquiry types, and other relevant metrics.
Aeve maintains enterprise-grade security, end-to-end encryption and GDPR compliance, and we offer custom data handling agreements for enterprise clients with specific compliance requirements.
Absolutely. Aeve's cloud infrastructure automatically scales to handle traffic spikes during peak seasons, holidays, and high-demand periods. Unlike human staff, our AI doesn't get overwhelmed and maintains consistent response quality regardless of volume.
Aeve respects guest preferences. Guests can request human assistance at any time, and the AI will seamlessly hand off the conversation with full context. The majority of guests are satisfied with the AI responses, but human backup is always available.
Aeve proactively detects guest concerns. We use AI to automate the reviews management process by requesting reviews from satisfied guests.

Still have questions?

Schedule a Demo
© Aeve AI
Driving the Future of Short-Term Rentals with AI Technology.