Our Journey
From concept to industry-leading AI
The Vision
Shortly after the start of ChatGPT, we began experimenting. Could AI truly respond to real guest messages? We saw the potential and started building.
The First AI Autopilot
We launched the first version of Aeve, an AI capable of drafting replies and the first autopilot system for the short-term rental industry capable of responding to guests directly without human intervention.
Research Phase
We realised that the biggest challenge was making the AI safe. Our AI could only automate 20% of guest inquiries without human assistance, and we realised this wasn't enough.
Research Phase
Working with select rental operators who shared our vision, we tried different approaches for managing guest communications.
Breakthrough
We discovered a breakthrough AI technique that solved the safety challenge whilst maximising automation, and rebuilt our entire product around this new method.
Market Launch
After demonstrating that our new autopilot can work safely at scale, we launched it on the Guesty and Hostaway marketplaces, setting the stage for a future where AI reliably handles the majority of guest interactions.
Today
We're a team of AI engineers and innovators focused on building the best AI communication systems for the short and mid-term rental industry. We've designed Aeve to automate guest messaging with maximum precision and care, allowing rental operators to focus on what truly matters. We partner with those who share our vision of applying cutting-edge technology whilst keeping the human experience at the heart.
