Automate routine guest communication
and focus on what matters.
Aeve manages routine guest messages and tasks on autopilot, freeing you to manage your rental operations with ease and deliver exceptional service.
What makes Aeve different?
We work closely with rental operators to create AI assistants that align perfectly with their standard operating procedures, delivering greater automation with complete accuracy.
Master Every Guest Conversation
Aeve handles routine guest inquiries automatically, providing accurate, 24/7 assistance so your team can focus on higher-value tasks.
Could we get an early check-in? We're arriving tomorrow but our flight lands at 7 AM. Sorry for the short notice!
Hello Enrique! I just checked availability and we can accommodate an early check-in at 12:00 PM on Friday for an $85 fee. If that works for you just let me know and I'll send you the link to confirm!
Protect Brand and Service Standards
Upsell with Less Effort
Great guest experiences start with great communication
Here's how we make it happen in three steps:
1Kickoff Call
This kickoff call is about understanding your existing workflows and aligning on the most suitable automation for your business.
2Review & Go-Live
The review meeting will be used to test and refine the initial automation setup. We’ll evaluate Aeve’s responses against real guest scenarios, making any final adjustments before going live with the autopilot.
3Ongoing Optimisation
Once autopilot is live, we work with you to further improve Aeve’s tone and operational alignment, expanding the automation coverage to include upsells, task management, and more.
+70%
Guest Enquiries Automated
100%
Policy-Aligned Responses
73%
Average Reduction in Response Time
Our technology is compatible with the following providers
Essential
Core
Automate routine guest communication with confidence
Automates most guest messages with intelligent responses
- Intelligent Guest Communication
Get access to Aeve, our most advanced AI assistant, built to manage every aspect of guest communication from routine questions to complex requests with intelligence, accuracy, and a brand-consistent voice.
- Policy-Locked Responses
Every automated message aligns perfectly with your operational policies and property rules
- AI-Assisted Replies
Helps your team reply quickly and clearly, while keeping messages on-brand and consistent with your guidelines
- Real-Time PMS Integration
Seamless synchronisation with your property management system for accurate, up-to-date responses
- Smart Escalation System
Complex or sensitive issues automatically flagged and routed to your team via Slack or WhatsApp
- User Accounts
Up to 3 user accounts for your team
Ideal for: Property managers seeking to automate routine communications whilst maintaining quality and control
Most Popular
Complete
Complete guest engagement with revenue growth
Automates over 60% of all guest messages with precision and boosts revenue
- Everything in Core, plus:
- Automated Upselling Campaigns
Maximise occupancy by offering stay extensions and gap-filling discounts, while promoting early check-ins, late check-outs, pet fees, and add-on services to increase total revenue per stay
- Dedicated Support
Receive guidance to help you get the most from the platform, including setup, guest communication, upselling, and automation features
- AI Review Management
Automate review management to boost your property ratings and OTA ranking
- Revenue Analytics Dashboard
Track upsell performance and identify new revenue opportunities across your portfolio
- User Accounts
Up to 5 user accounts for your growing team
Ideal for: Growth-focused operators ready to transform guest communication into a revenue driver
Minimum 100+ Listings
Premium
Premier
Enterprise automation with advanced integrations
Maximum automation coverage with enterprise features
- Everything in Complete, plus:
- Dedicated AI Model
Your own AI model designed for broader automation and stronger brand alignment, built using your data and policies
- AI Task Management Suite
Intelligent task creation, assignment, and tracking based on guest interactions and business specifics
- White-Glove Onboarding and Optimisation
Complete implementation support, agent fine-tuning, and ongoing optimisation recommendations
- Custom Integrations & API Access
Tailored integrations with your existing tech stack, such as bespoke APIs to align with your systems
- Priority Feature Development
Direct input on product roadmap and priority access to new features
- User Accounts
Up to 10 user accounts for your team
Ideal for: Large-scale operators seeking greater control and impact across their portfolio
Ready to Simplify Your Short-Term Rental Management?
Join Aeve and discover how our AI assistant can automate your operations, enhance guest experiences, and boost your 5-star reviews. Start your journey today!
Frequently Asked Questions
Things you may want to know about Aeve AI
Aeve uses the most advanced inquiry classification engine built specifically for the STR industry. It identifies what type of guest request was received, whether it’s a late check-out request, booking modification request, maintenance issue, or something else. This allows operators to automate according to their specific operational procedures or to direct them to team members as needed.
Aeve AI is specialised in handling high volumes of guest communication on autopilot. By managing routine and repetitive inquiries automatically, Aeve enables operators to achieve much more with their existing in-house team, eliminating the need to cut back on staff to reduce costs or to hire virtual assistants to maintain growth. It removes the need for outsourcing while improving operational consistency and the guest experience.
Absolutely! Aeve intelligently identifies upselling opportunities and can recommend upgrades, additional services, such as upselling gap nights, early check-ins, late check-outs, pet fees, and more. It can also respond back to guests once they are interested in the upsells and offers proposed.
Aeve's autopilot is specifically designed to closely follow your STR operational policies in order to maintain consistent messaging across all your properties. You can set custom guidelines and property-specific information to ensure fully custom responses.
Operators using Aeve typically see a 1 to 3 percent increase in monthly occupancy. In addition, automating 60 to 70 percent of guest enquiries and tasks leads to significant cost savings, more consistent service, and higher guest satisfaction, which further increases ROI.
Aeve is designed to handle the routine, and uses intelligent protocols to detect matters requiring your team's attention. For complex issues like complaints, refund requests, emergencies, or when guests specifically request human contact, the AI transfers conversations to your team via your preferred communication channels, such as WhatsApp or Slack. You maintain control while automation handles the routine.
Yes. Aeve allows property-specific customisation including local recommendations, amenity descriptions, house rules, and market-appropriate communication styles. Whether you manage luxury villas, urban apartments, or vacation cabins, each can be fully tailored.
Implementation for large portfolios can take 2 weeks or more, depending on the number of listings and regional differences that need to be considered. Our enterprise onboarding includes dedicated support throughout the process, including AI training and progressive roll-out across your portfolio, with multiple integration sessions and training as required.
Yes, Aeve communicates fluently in 50+ languages, automatically detecting guest language preferences and responding appropriately. This is especially valuable for operators managing properties in international markets or serving diverse guest demographics.
Enterprise plans include dedicated account management, priority support, custom integrations, and flexible billing options. Contact us for portfolio-specific pricing.
Aeve provides comprehensive analytics including tracking response times, guest satisfaction scores, upselling performance, common inquiry types, positive and negative guest experiences, and other key metrics to help you improve your operations.
Aeve ensures enterprise-grade data security and compliance by leveraging AWS’s industry-leading infrastructure, which offers robust physical and network safeguards. All client data is protected and stored in compliance with GDPR and other relevant regulations. For enterprise clients with specific compliance needs, we provide tailored data-handling agreements and can accommodate additional security controls as required.
Absolutely. Aeve's cloud infrastructure automatically scales to handle traffic spikes during peak seasons, holidays, and high-demand periods. Unlike human staff, our AI doesn't get overwhelmed and maintains consistent response quality regardless of volume.
Aeve respects guest preferences. Guests can request human assistance at any time, and the AI will seamlessly hand off the conversation with full context. The majority of guests are satisfied with the AI responses, but human backup is always available.
Aeve proactively detects guest concerns. We use AI to automate the reviews management process by requesting reviews from satisfied guests.
Still have questions?
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