Aeve AI Property Management FAQ

Question 1

How does Aeve ensure accurate AI responses to guest messages?

Accepted Answer

Aeve uses a framework designed for the STR industry to recognise the type of guest request, whether it is a late check-out, booking change, or maintenance issue. It then applies the right business rules so enquiries are handled according to your procedures or escalated to your team when needed.

Question 2

How does Aeve AI handle high-volume guest communications for large portfolios?

Accepted Answer

Aeve AI is specialised in handling high volumes of guest communication on autopilot. By managing routine and repetitive inquiries automatically, Aeve enables operators to achieve much more with their existing in-house team, eliminating the need to cut back on staff to reduce costs or to hire virtual assistants to maintain growth. It removes the need for outsourcing while improving operational consistency and the guest experience.

Question 3

Can Aeve AI upsell guests across multiple properties in my portfolio?

Accepted Answer

Absolutely! Aeve intelligently identifies upselling opportunities and can recommend upgrades, additional services, such as upselling gap nights, early check-ins, late check-outs, pet fees, and more. It can also respond back to guests once they are interested in the upsells and offers proposed.

Question 4

How does Aeve ensure brand consistency across hundreds of listings?

Accepted Answer

Aeve's autopilot is specifically designed to closely follow your STR operational policies in order to maintain consistent messaging across all your properties. You can set custom guidelines and property-specific information to ensure fully custom responses.

Question 5

What kind of ROI can I expect with a portfolio of 100+ listings?

Accepted Answer

Operators using Aeve typically see a 1 to 3 percent increase in monthly occupancy. In addition, automating 60 to 70 percent of guest enquiries and tasks leads to significant cost savings, more consistent service, and higher guest satisfaction, which further increases ROI.

Question 6

How does Aeve handle complex guest issues that require human intervention?

Accepted Answer

Aeve is designed to handle the routine, and uses intelligent protocols to detect matters requiring your team's attention. For complex issues like complaints, refund requests, emergencies, or when guests specifically request human contact, the AI transfers conversations to your team via your preferred communication channels, such as WhatsApp or Slack. You maintain control while automation handles the routine.

Question 7

Can I customise responses for different property types and markets?

Accepted Answer

Yes. Aeve allows property-specific customisation including local recommendations, amenity descriptions, house rules, and market-appropriate communication styles. Whether you manage luxury villas, urban apartments, or vacation cabins, each can be fully tailored.

Question 8

How quickly can Aeve be deployed across a large portfolio?

Accepted Answer

Implementation for large portfolios can take 2 weeks or more, depending on the number of listings and regional differences that need to be considered. Our enterprise onboarding includes dedicated support throughout the process, including AI training and progressive roll-out across your portfolio, with multiple integration sessions and training as required.

Question 9

Does Aeve support multiple languages for international guests?

Accepted Answer

Yes, Aeve communicates fluently in 50+ languages, automatically detecting guest language preferences and responding appropriately. This is especially valuable for operators managing properties in international markets or serving diverse guest demographics.

Question 10

How does Aeve pricing work for high-volume operators?

Accepted Answer

Enterprise plans include dedicated account management, priority support, custom integrations, and flexible billing options. Contact us for portfolio-specific pricing.

Question 11

What analytics and reporting does Aeve provide for portfolio management?

Accepted Answer

Aeve provides comprehensive analytics including tracking response times, guest satisfaction scores, upselling performance, common inquiry types, positive and negative guest experiences, and other key metrics to help you improve your operations.

Question 12

How does Aeve ensure data security and compliance for clients?

Accepted Answer

Aeve ensures enterprise-grade data security and compliance by leveraging AWS’s industry-leading infrastructure, which offers robust physical and network safeguards. All client data is protected and stored in compliance with GDPR and other relevant regulations. For enterprise clients with specific compliance needs, we provide tailored data-handling agreements and can accommodate additional security controls as required.

Question 13

Can Aeve handle peak season volume spikes and high occupancy periods?

Accepted Answer

Absolutely. Aeve's cloud infrastructure automatically scales to handle traffic spikes during peak seasons, holidays, and high-demand periods. Unlike human staff, our AI doesn't get overwhelmed and maintains consistent response quality regardless of volume.

Question 14

What happens if guests prefer to speak with humans instead of AI?

Accepted Answer

Aeve respects guest preferences. Guests can request human assistance at any time, and the AI will seamlessly hand off the conversation with full context. The majority of guests are satisfied with the AI responses, but human backup is always available.

Question 15

How does Aeve help with review management and guest satisfaction?

Accepted Answer

Aeve proactively detects guest concerns. We use AI to automate the reviews management process by requesting reviews from satisfied guests.

Guest Communication
on Full Autopilot

True Autopilot

Maintains the Human Touch

Safe & Accurate

Grows Revenue

Great guest experiences start with great communication

80%+

100%

+1.6%

Autopilot Communication

Autopilot with Upsells

Enterprise Automations

Frequently Asked Questions

Guest Communication on Full Autopilot