The #1 AI Assistant
for Guest Communication

Automate your STR guest communications for consistent, professional service every time.

Handles up to 70% of guest communications automatically

Precise communication at scale

Aeve responds instantly to most guest questions, even complex ones, while following your operational policies and service standards.

Built for operational accuracy

Responds with certainty using your rules and procedures. Tailored to your specific operations to prevent inaccurate responses that create cleanup work.

Check-in confirmed
Late checkout approved
Upsell completed
What Makes Aeve Different?
Aeve was built for operators that want to make sure guests always get the right response. It replies to most guest messages quickly and accurately, always following your property policies.
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Master Every Guest Conversation

Aeve handles routine guest inquiries automatically, providing fast, 24/7 assistance to save time, increase inquiry conversion, and boost guest satisfaction.

Automated Guest Replies
Could you please confirm whether our booking includes free cancellation? Thank you!
Yes, our policy allows free cancellation up to 5 days before check-in. After that, a 50% cancellation fee applies. I hope this helps!
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Perfect Your Service Standards
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Convert Through Better Communication
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Protect Your Brand Through Excellence
Great guest experiences start with great communication. Here's exactly how we make it happen in 4 steps:
1Kickoff Intro Call

Quick 30-minute call to understand your business operations and automation goals.

2Training & Setup (2 days)

Your listings are connected to the Aeve platform, where it learns your business rules, guest communication style, and operational workflows.

3Final Review & Go Live

Join a second review call to go over Aeve’s draft replies, make final adjustments, and approve the setup. Once confirmed, Aeve goes live, handling 60% or more of guest messages automatically.

4Ongoing Optimisation

We monitor and refine Aeve’s performance to expand automation coverage, and introduce upsells and other task automations.

73%

Average Reduction in Response Time

+70%

Over 70% Guest Inquiries Automated

5x

Faster Task Resolution Time

Our technology is compatible with the following providers
Guesty IntegrationHostaway Integration
+ custom integrations via API
Pricing
Powerful AI automation for any portfolio, crafted for maximum efficiency.
Monthly
Annual

Up to 100 Listings

Starting from

$ 8.50 (≈6.40 GBP) 18% off

Per listing, billed monthly

  • Automation to support day-to-day operations
  • Running up to 100 properties comes with a steady flow of guest messages, reviews, and routine admin. With limited resources, it's easy for important tasks to take up more time than they should. Aeve helps by responding to common guest queries, assisting with follow-ups, and supporting upsells like early check-ins and pet fees. It fits into your existing setup, helping reduce repetitive work and keep your operation on track.
Book a Call

101–500 Listings

Starting from

$ 7 (≈5.30 GBP) 18% off

Per listing, billed monthly

  • Reliable systems for team-based workflows
  • Managing hundreds of listings requires reliable coordination across your team. Guest communication, task handovers and upsell opportunities can become harder to manage as scale increases. Aeve supports your operation by helping automate routine messaging, reviews and time-sensitive admin. It reduces the need for manual tracking, helping your team stay consistent and responsive across your portfolio.
Book a Call

501+

Custom pricing

Enterprise Plan

  • Automation for complex operations
  • Managing over 500 listings often involves multiple teams, regional processes and more complex workflows. Aeve's Enterprise plan offers tailored solutions designed around your specific setup. This can include custom messaging flows, API integrations, upsell strategies and task management. We work closely with your team during onboarding and configuration to help ensure Aeve aligns with your existing structure.
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aeve.ai
Ready to Simplify Your Short-Term Rental Management?
Join Aeve and discover how our AI assistant can automate your operations, enhance guest experiences, and boost your 5-star reviews. Start your journey today!

Frequently Asked Questions

Everything you need to know about Aeve AI for property management

Aeve features the most advanced inquiry classification engine in the industry. This system identifies exactly what type of message we've received – whether it's a booking question, refund request, maintenance issue, check-in inquiry, or any other category. Once we know the message type, you get to decide how each category should be handled. You can choose to have the AI respond to certain types of messages while routing others directly to your team. This classification system is unique to Aeve and gives you complete control over your guest communication workflow, ensuring accuracy and consistency in every response.
Aeve AI is built to handle high-volume guest communications efficiently and can scale from 10 to over 1000+ listings. By managing most routine and repetitive inquiries, Aeve allows operators who previously relied on virtual assistants to bring communications in-house. This shift reduces outsourcing costs, improves consistency in messaging, and gives operators more control over guest interactions.
Absolutely. Aeve intelligently identifies upselling opportunities and can recommend upgrades, additional services, such as upselling gap nights, early check-ins, late check-outs, pet fees, and more.
Aeve is specifically designed to closely follow your operational policies in order to maintain consistent messaging across all your properties. You can set custom guidelines and property-specific information to ensure fully custom responses.
Operators using Aeve typically see a 1 to 3 percent increase in monthly occupancy. In addition, automating 50 to 70 percent of guest inquiries leads to significant staff time savings, more consistent service, and higher guest satisfaction.
Aeve uses intelligent protocols to detect matters requiring your team's attention. For complex issues, emergencies, or when guests specifically request human contact, the AI seamlessly transfers conversations to your team. You maintain control while automation handles routine inquiries.
Yes. Aeve allows property-specific customisation including local recommendations, amenity descriptions, house rules, and market-appropriate communication styles. Whether you manage luxury villas, urban apartments, or vacation cabins, each property can have tailored AI responses.
Implementation for large portfolios typically can take 2 weeks or more, depending on the number of listings and regional differences that we need to consider. Our enterprise onboarding includes: PMS integration setup, AI training on your operational policies and specific properties, team training sessions, and rollout across your portfolio. We provide dedicated support throughout the process.
Yes, Aeve communicates fluently in 50+ languages, automatically detecting guest language preferences and responding appropriately. This is especially valuable for operators managing properties in international markets or serving diverse guest demographics.
Enterprise plans include dedicated account management, priority support, custom integrations, and flexible billing options. Contact us for portfolio-specific pricing.
Aeve provides comprehensive analytics including response times, guest satisfaction scores, upselling performance, common inquiry types, and other relevant metrics.
Aeve maintains enterprise-grade security, end-to-end encryption and GDPR compliance, and we offer custom data handling agreements for enterprise clients with specific compliance requirements.
Absolutely. Aeve's cloud infrastructure automatically scales to handle traffic spikes during peak seasons, holidays, and high-demand periods. Unlike human staff, our AI doesn't get overwhelmed and maintains consistent response quality regardless of volume.
Aeve respects guest preferences. Guests can request human assistance at any time, and the AI will seamlessly hand off the conversation with full context. The majority of guests are satisfied with the AI responses, but human backup is always available.
Aeve proactively detects guest concerns. We use AI to automate the reviews management process by requesting reviews from satisfied guests.

Still have questions?

Schedule a Demo
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Driving the Future of Short-Term Rentals with AI Technology.